Terms & Conditions

A non-refundable deposit of 50% of the total package price is required to secure your wedding date. Dates cannot be reserved without proof of payment. The deposit ensures that D&G’s Photography commits the agreed team and resources exclusively to your booking. Because wedding dates are in high demand, deposits are strictly non-refundable under any circumstances, including cancellation, postponement, or change of mind.

The remaining balance of your package must be paid in full no later than 7 days before your wedding date. If payment is not received by this deadline, D&G’s Photography reserves the right to cancel the booking, and the deposit will be forfeited. No services will be rendered unless full payment has been received.

If the client chooses to cancel the booking, the deposit will be forfeited in full. Cancellations within 30 days of the wedding date will require payment of the full package amount, as D&G’s Photography may not be able to rebook the date on short notice. Cancellations must be made in writing and acknowledged by us.

In cases where a wedding is postponed, the deposit may be transferred to the new date provided that D&G’s Photography is available. Rescheduling is limited to one transfer only, and the new date must be within 12 months of the original booking. If we are unavailable for the rescheduled date, the deposit will be forfeited.

If your package includes a complimentary engagement shoot, it will only be offered within Gauteng Province. Travel outside of Gauteng for an engagement shoot will require additional costs and must be quoted separately. If the shoot is not included in your package, it may be booked as an add-on. Clients must arrive on time, as delays may shorten the session. Failure to attend without notice will result in forfeiture of the shoot.

D&G’s Photography will not be held responsible for failure to provide services due to circumstances beyond our control, including but not limited to illness, accidents, extreme weather, venue restrictions, or natural disasters. In such cases, every reasonable effort will be made to provide an alternative photographer/videographer or reschedule services. Refunds are not guaranteed but will be considered at our discretion.

Final edited images and/or highlight videos will be delivered via a secure online gallery link. Lead times are as follows:

• Photography-only bookings: 4–5 weeks.
• Videography-only bookings: 4–5 weeks.
• Photography & Videography combo packages: 6–8 weeks.

Delivery timelines may vary slightly depending on peak season demand, but every effort will be made to meet the stated deadlines.

Refunds are not offered once final images or videos have been delivered. Photography and videography are subjective art forms, and while D&G’s Photography ensures the highest standard of editing and presentation, creative decisions remain at the discretion of the company. Clients are encouraged to communicate specific preferences during the pre-wedding consultation to avoid dissatisfaction.

All images and videos remain the sole copyright of D&G’s Photography. Clients are granted a personal-use license, which includes printing, sharing on social media, and personal archiving. Clients may not resell, edit, alter, or use the content for commercial purposes without written permission. D&G’s Photography reserves the right to use images and videos for portfolio, marketing, and promotional purposes unless otherwise agreed in writing.

D&G’s Photography stores all wedding files for a maximum of 6 months after delivery. Clients are responsible for downloading, backing up, and safeguarding their images and videos. After 6 months, the company cannot guarantee file availability.

We expect all clients, guests, and vendors to treat our photographers and videographers with respect. Abusive, threatening, or inappropriate behavior will not be tolerated and may result in immediate withdrawal of services without refund.

Travel up to 500 km (round trip) from Pretoria is included at no extra charge. For weddings beyond this distance, additional travel costs will apply and will be quoted separately. For weddings further than 300 km, overnight accommodation may be required and will be billed to the client.

In the unlikely event that one of our photographers or videographers is unable to attend due to illness or emergencies, D&G’s Photography reserves the right to appoint a contracted replacement. All contracted replacements work under our brand, with our equipment, and all editing is handled exclusively by D&G’s Photography to maintain consistent style and quality.

All communication regarding bookings, changes, or special requests must be made in writing via email or WhatsApp. By paying the deposit, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions.

All bookings with D&G’s Photography are for the services of the company as a whole, not for any specific individual photographer. D&G’s Photography retains full discretion to assign any of its qualified photographers to the client’s wedding. The client acknowledges and agrees that they are not entitled to select, approve, or reject specific photographers, and that the assigned photographer(s) may be any member of the D&G’s Photography team. All photographers operate under the same style, standards, and quality requirements, and all editing and delivery are handled in-house to ensure consistency. The assignment of any particular photographer does not constitute a change in the agreed services and is not grounds for cancellation, refund, or any claim against D&G’s Photography.
If the client specifically requests a certain photographer, this must be arranged in advance and is subject to availability.

All full-day coverage is provided according to the timeline agreed during the pre-wedding consultation. Coverage begins and ends based on this schedule. Any additional hours outside of the confirmed timeline may incur extra charges and must be discussed and approved in writing before the wedding day.

All packages include a pre-wedding consultation, which forms the basis of your wedding day timeline and coverage plan. During this consultation, the couple is required to provide accurate details regarding the schedule, venue restrictions, and any special requests. The agreed timeline will guide the full-day coverage provided by D&G’s Photography. Any changes to the timeline after the consultation must be communicated in writing at least 14 days before the wedding.

All packages are based on full-day coverage. However, if a client prefers limited-hour coverage, this must be requested in advance and will be quoted separately as a custom package. Custom hourly coverage must be agreed upon in writing before the wedding date. Once full-day coverage has been booked, clients cannot request partial refunds for unused time.

For weddings requiring coverage longer than six hours, clients agree to provide meals for the photography and videography team during the reception. These breaks will not affect the overall coverage, and every effort will be made to ensure that no key moments are missed.

It is the client’s responsibility to confirm that photography and videography are permitted at all venues, including drone usage if booked as an add-on. D&G’s Photography is not responsible for coverage limitations resulting from venue rules, officiant restrictions, or security policies.

By booking D&G’s Photography, the client acknowledges and accepts the company’s creative style and approach to photography and videography. While requests are welcomed during the consultation, final artistic decisions regarding shot selection, editing, and highlight video content are at the sole discretion of D&G’s Photography.

We do our best to respond to all WhatsApp messages and inquiries as promptly as possible. However, due to our busy shooting schedule, editing commitments, and ongoing client bookings, we may not always be able to reply within the same day.

We kindly ask for your patience and understanding. If your message is time-sensitive, urgent, or requires immediate confirmation, we strongly encourage you to give us a call. This ensures that nothing important is missed and that we can assist you as efficiently as possible.

Clients may not hold delays in WhatsApp responses against us, as this is not an instant communication guarantee. We aim for great service, but real-time replies are not always possible during high-volume periods.

Clients must provide all requested information (venues, addresses, schedules, shot requests, etc.) at least 14 days before the wedding. Failure to provide this information may affect coverage and final delivery. D&G’s Photography is not responsible for missed coverage resulting from delays, late communication, or incomplete details provided by the client.

Once proof of payment for the deposit has been received, D&G’s Photography will issue a formal confirmation letter. This letter must be signed by both the client and D&G’s Photography and serves as the official agreement securing the client’s wedding date. The signed confirmation letter, together with these Terms & Conditions, forms a binding contract between the client and D&G’s Photography. No booking will be considered confirmed until both the deposit has been paid and the confirmation letter has been signed by both parties.

The client is responsible for ensuring that D&G’s Photography has full access to all venues and locations where coverage is required. This includes obtaining any necessary permits, permissions, or approvals for photography, videography, or drone usage (if booked as an add-on). D&G’s Photography will not be held liable for missed coverage resulting from restricted access, venue rules, officiant limitations, or failure to secure permits. The client agrees to communicate any restrictions during the pre-wedding consultation so that alternative arrangements can be discussed in advance.